Case study #2 xl systems for today’s leaders
The computerized medication administration record (MAR) was a chart of all of the medications administered to a patient by a hospital. Kate, a programmer/analyst in the Management Information Systems department, led a team to computerize the MAR. The team had been working on the pilot project for a year and hoped for a smooth execution. The computerized MAR was launched and immediately failed. By 10:00 a.m., floor nurses and staff pharmacists complained that the system did not work and was too complicated. After hearing nurses’ complaints, physicians expressed concern about patient safety. At 1:30 p.m., the computer system crashed, and the MAR project was suspended. Kate assembled the project team to study the project failure. Kate will make a presentation to Central Hospital’s management group on the MAR project failure.
- What structural change is indicated at Integrated Health?
- What caused MAR to fail?
- Why are the nurses resisting the MAR project?
- What techniques should be used to overcome the barriers to change?
Prepare your responses in a Word document that is a minimum of 2 pages in length. At least two references are required. Please be sure to cite and reference in APA.